This Refund Policy explains how refunds are handled.
We are unable to accept returns.
To be eligible for a refund (if applicable), we require a receipt or proof of purchase in the form of an order number, and your order must not have been fulfilled, shipped, or delivered according to the tracking information provided by the carrier.
You may be eligible for a replacement if your Taprat has been scratched or damaged. Within 48 hours of delivery, we offer replacements for damaged Products accompanied by photographic evidence.
Contact our team at support@tapratcard.com if you are having trouble activating your product or popping to compatible phones and would like a refund or replacement. Typically, all issues can be resolved with the team's helpful advice!
If you have successfully activated your Taprat and after contacting support@tapratcard.com are experiencing issues popping to a compatible device, you may be eligible for a refund.
Once your refund is approved, we will notify you via email that we have refunded your purchase. Within two to four working days, your credit card or original method of payment will be automatically refunded.
You are eligible for a free replacement if your Taprat loses its adhesive within 30 days of your order being marked as delivered.
If you haven't received your refund yet, follow these steps:
Please contact us at support@tapratcard.com if you've done everything we've asked and you still have not received your refund.
Unfortunately, only regular-priced items can be refunded (if applicable); sale items cannot be refunded.
We do not accept returns or exchanges.
We do not accept returns, so shipping information is not required.
Please contact us at support@tapratcard.com for more information about our privacy policies, if you have any questions, or if you would like to file a complaint.
